RedJade Guidelines for Law Enforcement Requests
RedJade respects the rules and laws of the jurisdiction in which it operates, as well as the privacy and rights of its customers. Accordingly, RedJade provides Information in response to law enforcement or other public authority requests only when we reasonably believe that we are legally required to do so. To protect our customers’ rights, we carefully review requests to ensure that they comply with the law and are within the powers of the requesting authority or law enforcement official.
To obtain Information from RedJade, public authority and law enforcement officials must provide legal process appropriate for the type of information sought, such as a subpoena, court order, or a warrant. For example, RedJade will not provide non-public content unless served with a valid search warrant, issued on a showing of probable cause by a federal or state court authorized to issue search warrants, which requires RedJade to disclose the content. Please review these guidelines before submitting a law enforcement request to RedJade.
RedJade reviews all governmental requests for data. RedJade strictly construes requests for data, and seeks to limit or object to requests that are overbroad or seek a large amount of information or affect a large number of users. RedJade also objects where production is prohibited or where the process served is insufficient to compel production of the requested data under the Electronic Communications Privacy Act, 18 U.S.C. § 2701, et seq. or other applicable law. RedJade reserves the right to appeal any request for information, where available, and shall not disclose the requested information until required to do so under applicable procedural rules.
These guidelines are intended to serve as an informational resource and do not create obligations or waive any objections concerning how RedJade will respond in any particular case or request. RedJade reserves the right to seek reimbursement for the costs associated with responding to public authority or law enforcement data requests, where appropriate.
RedJade’s policy is to notify customers of requests for their information and provide them with an opportunity to object to the disclosure 7-10 days prior to production, unless such notification is prohibited by law (including where RedJade has been unable or unsuccessful at obtaining a waiver of such prohibition). RedJade may shorten the notice period in its discretion, but generally only does so in emergency situations. Public authority or law enforcement officials who believe that notification would jeopardize, for example, an investigation should obtain an appropriate court order or other process that specifically prohibits customer notification, such as an order issued under 18 U.S.C. § 2705(b).
Serving a Valid Law Enforcement Request & Contact Information
Email Address for Law Enforcement Questions and to Send Legal Process: email@example.com
Mailing Address for Law Enforcement Requests:
RedJade Sensory Solutions, LLC
Attn: Legal Department
1330 Arnold Drive, #254
Martinez, CA 94553
While we agree to accept service of public authority and law enforcement requests by these methods, neither RedJade nor our customers waive any legal rights based on this accommodation.
Each request must include contact information for the authorized public authority or law enforcement agency official submitting the request, including:
Requesting agency name
Requesting agent name and badge/identification number
Requesting agent employer-issued email address
Requesting agent phone contact, including any extension
Requesting agent mailing address (P.O. Box will not be accepted)
Requested response date (see details below for emergency requests)
Please note that requests seeking testimony must be personally served on our registered agent for service of process. We do not accept such requests in person or via email.
International Law Enforcement and Public Authority Requests
U.S. law authorizes RedJade to respond to requests for Customer Information from foreign law enforcement agencies that are issued via a U.S. court either by way of a Mutual Legal Assistance Treaty (MLAT) request or letter rogatory. It is our policy to respond to such U.S. court-ordered requests only when they are properly served, appropriately scoped, within the power of the requesting authority or agency, and in accordance with applicable legal process. RedJade will evaluate emergency requests from foreign law enforcement on a case-by-case basis, consistent with U.S. law and the laws of other countries, if applicable. Emergency requests may be submitted directly to RedJade via the procedure described below.
RedJade evaluates emergency requests on a case-by-case basis. If you provide information that gives us a good faith belief that there is an emergency involving imminent danger of death or serious physical injury to any person, we may provide information necessary to prevent that harm if we are in a position to do so, consistent with applicable law.
Emergency requests may be submitted via email to firstname.lastname@example.org with the subject line: “Emergency Disclosure Request” and completing and sending this form.