Thank you for using RedJade or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously and we never sell your information!
1. Overview
RedJade Sensory Solutions, LLC (“RedJade,” “we,” “our”) provides a software platform for sensory and consumer research.
This Privacy Policy describes how we collect, use, and protect personal data in connection with our website and services.
Key Principle:
RedJade processes personal data on behalf of its clients. Our clients control how personal data is collected and used.
2. Roles of the Parties
- Clients (Data Controllers / Businesses):
Determine the purposes and means of processing personal data collected through the platform. - RedJade (Data Processor / Service Provider):
Processes personal data solely:- On documented instructions from clients, and
- To provide and support the services
If you are a survey participant, please contact the applicable client directly regarding your personal data.
3. Information We Process
We process the following categories of personal data:
- Account Information: names, email addresses, login credentials, billing details
- Client Data: survey responses, panelist information, and other data submitted by clients
- Usage Data: IP address, browser/device information, and interaction with the platform
4. How We Use Information
We use personal data only to:
- Provide, operate, and maintain the platform
- Authenticate users and manage accounts
- Provide customer support
- Ensure security, integrity, and performance
We do not sell or share personal data for advertising purposes.
5. Disclosure of Information
We disclose personal data only:
- To subprocessors that support our services
- As required by law or legal process
- As instructed by our clients
We do not use client data for our own independent purposes.
6. Data Retention
We retain personal data:
- For the duration of the client relationship, and
- As necessary to comply with legal obligations
Upon termination, client data may be returned or deleted in accordance with our agreement.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, use, or disclosure.
8. International Data Transfers
Personal data may be processed in the United States or other jurisdictions where we or our subprocessors operate.
Where required, we implement appropriate safeguards to support lawful cross-border data transfers.
9. Privacy Rights (CCPA/CPRA and GDPR)
Depending on applicable law, individuals may have rights to:
- Access their personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
Because RedJade acts as a processor/service provider, requests should be directed to the relevant client (data controller).
We assist our clients in responding to such requests.
10. Cookies and Usage Data
We use standard technologies (e.g., cookies) to operate the platform and analyze usage.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact
RedJade Sensory Solutions, LLC
6680 Alhambra Ave, PMB 143
Martinez, CA 94553
privacy@redjade.net